Privacy Policy

Last updated: February 2026

Ezaplaza Medi Pharmacy is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy applies to our website (ezaplazamedi.co.za) and governs data collection, usage, and compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect personally identifiable information when you voluntarily submit it to us. This may include your name, email address, physical address, telephone number, medical aid details, and any health-related data necessary for providing pharmacy and clinical services.

2. Use of Information

Your information is collected and processed for the sole purpose of:

• Dispensing medication securely and maintaining your pharmacy profile.
• Processing medical aid claims.
• Scheduling and managing clinic appointments or IV drip therapy.
• Communicating with you regarding your healthcare needs or website inquiries.

3. Securing Your Information

We utilize strict security protocols and encrypted communication to protect your personal information from unauthorized access, use, or disclosure. As a registered healthcare provider, maintaining medical confidentiality is our highest ethical priority.

4. Sharing with Third Parties

We do not sell, rent, or lease our patient lists to third parties. Data is only shared with recognized entities (such as medical aid schemes) when explicitly required to process your healthcare transactions, or unless compelled by law.

5. Contact Information

For any questions or concerns regarding our privacy practices, please contact our responsible pharmacist directly at:

Email: info@ezaplazamedi.co.za
Phone: 067 746 9655
Address: Shop 18, Ezakheni Plaza, Ezakheni, Ladysmith, 3381